Overall System ArchitectureNORGIN after years of independent research and development, through Cisco UC and the independent development of technology support service system integration, suggested byoa intelligent after-sales service commissioner use jabber as mobile terminal applications and real-time after-sales service system management, work arrangement, time control system

Processing flow of service intelligent system• Service Case automatically sent to the service through the Jabber Commissioner• Engineer Jabber reply to confirm the record after the event, the service began• The intelligent management of the backstage system to manage the progress of the field engineer, the progress of service Jabber automatic reminder• The engineer communicates with the backstage technical expert through Jabber\Webex• Engineers site reply Jabber robot, engineers service end• Users through the mail, Jabber confirmation of the service, the service is the end of the state• Administrator to close the service, the service system on a monthly basis, the daily statistics and report

More integrated customization with UC CISCO systemsICSA - Integrated Communication Service ApplianceIntegrated Communication Service Appliance (ICSA)ICSA is an integrated communication service software platform as the result of independent research and development of Norgin, which is closely integrated with CISCO IPT products and technologies to provide the enterprise with enhanced functions and applications of the IP telephone system. ▪ Based on the Linux system, integration of the installation is done, compatible with the standard PC server hardware;▪ Software function modular design, through which the user can choose software product function combination according to demands;▪ Demand customization.