• Worksheet Management

  SLA management

  Service Ticket Tracking management

  Shop Calendar

• CRM

  Customer message sync

  Customer statistics

  Customer interface

• Asset

  Support service management

  Asset query tracking

  Asset statistics

• Other modules

  Contract management

  Personnel management

  Reminding service

• Integration

  RESTFULL port

  Cisco CUCM

  Access control

Centralized management of all events is realized through the service support platform. With service platform as a connection point, the entire event is tracked, and the whole progress from occurrence to solution is monitored. With regards to state recovery and risk elimination, function improvement can be applied to instantly view the progress of service processing and generate service reports, with a warning and alarm mechanism in service. In combination with the intelligent support platform, after-sale service team can better enhance customer satisfaction and provide you with a more satisfactory service.

• ServiceDesk service desk support ServiceDesk service desk system is located in the Shanghai headquarters of Norgin, whose responsibility is to provide customers with unified IT service management, quickly responding to the user's IT event and failure issues, and helping them to gain solutions.
• Uniform service support telephone:400－880－9665 NORGIN users can call 400 support hotline across the country for consultation and help, and can enjoy home support services in agreed cities.
• Help desk contact center NORGIN Servicedesk system is a software system tailored to the customer demand and subject to independent research and development, built upon Cisco IP call center system, and operated by Norgin servicedesk engineers to record and track the IT events of each user, monitor their real-time state, and ensure the quality of service.
• Information database NORGIN Servicedesk has perfect functions of database, capable not only of instantly providing the service engineers with client IT environment and conditions, but recording the IT events submitted by the users and service completion state of the engineers, and regularly generating reports according to user needs, in order that the enterprise managers completely learn IT operation state and service using condition.
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• ServiceDesk engineers NORGIN service engineers are responsible for answering 400 calls and handling service demanding mails, and confirming user demand and judging event type and grade at the first time, and ensuring that the service demands are subject to remote processing as quickly as possible or transferred to the appropriate support engineers.