Technical support service is an all-dimensional IT operation & maintenance service that crosses sectors and regions and is characterized as proactive and forward-looking. And being able to be tailored to your circumstances, it can use the most economical investment to achieve the most needed effects and enables the development of your business and the stability of your IT system to be worry-free.
Technical support services enable you to free from the service confusion brought be multi-brand IT system. The system keeps stable and smooth, and IT construction will be more forward-looking, while your IT operation and maintenance costs will be greatly decreased.

IT outsourcing service means transfering the company's IT construction and maintenance to a third party IT service company to realize an all-dimensional service; it includes application system of high technology content and business process outsourcing services, assisting the enterprises to achieve higher informatization construction and application level with lower input. Selection of IT outsourcing services enables the enterprises to save more than 65% of the cost of personnel management and reduce the cost of human resources management, making the companies focus more on their core business and obtain more professional and more comprehensive service that is stable and kind.

IT Maintenance Support Service

As a gold agent of Cisco, Connaught has accumulated over 10 years of client service experience in the IT sector. We can provide flexible services and can help customers to choose the most suitable way according to their different needs. Behind the high-quality service of Connaught is more than 90% of its service engineers who have passed the IT industry's most authoritative CCIE certification and reached expert-level service ability, complete service facilities, highly qualified and experienced technical team, as well as complete, strict, and efficient service in line with the ISO9001: 2000 standard. It posseses both responsive service and active warning services, so as to ensure the healthy and efficient operation of the customer's IT system and efficient and orderly operation of the customer’s company.
NORGIN maintenance support services include the following: remote service, on-site support, and the various factors, which, according to the specific circumstances, can form a variety of combinations, both professional and flexible.
We can provide IT technical support services: service desk help desk support, knowledge service, training service, document management services, asset management, application and technical support, network equipment system optimization and diagnosis, OS software update, and spare parts and replacement services.
In case of failure of the customer's network, Connought will provide technical support services that combine remote fault diagnosis and field treatment. Failure handling services include: network fault diagnosis and troubleshooting, related software upgrade, replacement of spare parts, etc.. According to the specific needs of customers, it can provide the customers with different levels of fault treatment services.

Technical support service is an all-dimensional IT operation & maintenance service that crosses sectors and regions and is characterized as proactive and forward-looking. And being able to be tailored to your circumstances, it can use the most economical investment to achieve the most needed effects and enables the development of your business and the stability of your IT system to be worry-free.
Technical support services enable you to free from the service confusion brought be multi-brand IT system. The system keeps stable and smooth, and IT construction will be more forward-looking, while your IT operation and maintenance costs will be greatly decreased.

System Integration Services

In the face of the market trend of increasingly severe pressure of competition, enterprises are required to continue to apply new IT technology and reasonable management process to reduce the internal cost to improve the competitiveness, and IT departments need to keep abreast of new technology and IT tools to meet requirements upon IT system in present and future business operations. However, new IT technology brings new problems and new management ideas, and in this process testing and evaluation of enterprise management are needed to determine whether it can deliver the expected effect; at the same time, complexity of new project implementation and uncontrollability of process bring trouble for enterprise IT management team.
NORGIN, with its rich project experience and highly professionalized project engineer team, through deep cooperation with CISCO, IBM, Microsoft, EMC, VMWARE and other hardware and software vendors, can provide a complete solution for system integration and IT infrastructure construction of the enterprises, help customers to optimize IT investment, and reduce the overall cost of the IT construction; through analysis of the enterprise IT environment, taking into consideration the current IT application, revolving around the core business of the enterprises, and integrating the existing resources enterprises, Norgin puts forward reasonable suggestions for the user to create a complete and efficient IT application environment so as to realize all the aspects including IT procurement, asset management, operation and maintenance and system integration and form a series of standard process that is applicable for enterprise busness development.
In addition, Norgin pays great attention to the development trend of IT, and constantly explores new technologies and new standards, and actively establishes an internal experimental environment for application and testing of new technologies.
To help clients achieve the management goal, we not only focus on a particular solution, but usually integrate a variety of applications, just helping business users to find the most appropriate solutions, meet the user's requirement, improve efficiency, reduce cost of IT, and avoid the risk in project implementation.

Norgin’s System Integration Service Area

• Structured cabling engineering

• IT whole room solution

• Local area network, wide area network

• IP voice and call center

• Virtualization solutions and Private cloud

• Unified Wireless

• Network security

• Enterprise mail system

• Uniform storage

• Disaster recovery